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Gift Voucher Terms and Conditions

Terms and Conditions for the sale of Gift Vouchers 
  • This voucher can only be used to purchase tickets for performances at Sheffield City Hall 
  • This voucher can only be redeemed at the Sheffield City Hall Box Office in person, by telephone or online
  • This voucher may not be exchanged for tickets already supplied, other goods or cash, and are not transferable for value
  • Gift vouchers are valid for eighteen months from the date of purchase.
  • Please note all tickets are subject to availability
  • If the value of gift voucher exceeds the price of the tickets (including any booking fee), change will not be given
  • If the price of the tickets (including any booking fee) exceeds the value of the gift voucher, the customer must pay the balance
  • To be valid when presented for exchange, the side docket must be attached to the gift voucher and the redemption number and certificate number must be fully visible
  • No refunds will be given except in the discretion of and in accordance with the refund policy of Sheffield City Hall & SIV.
  • Gift vouchers cannot be replaced if lost or stolen
  • Tickets are sold subject to the rules and regulations of the event organiser/venue, which are available on request. The event organiser/venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission, and to require latecomers to await admission until a convenient break
  • These terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sheffield City Hall or SIV or any of its employees or agents or fraud
  • If any provision of these disclaimers and exclusions shall be deemed void, or for any reason unenforceable, such provision shall be deemed severable, and shall not affect the validity and enforceability of the remaining provisions
  • The terms of this gift voucher and the usage of this gift voucher is subject to English Law
 If you have any queries please speak to a member of the Sheffield City Hall Box Office Team on 0114 2789 789 or email info@sheffieldcityhall.co.uk 

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