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Box Office General Information

May Bank Holiday Opening Times
Saturday 4th May: 9am - 5.30pm
Sunday 5th May: Open from 4pm for event
Monday 6th May: Closed

Purchase Tickets over the Counter
Monday - Saturday: 9.00am - 5.30pm
If there is an event taking place in the Oval Hall the Box Office will remain open until the first interval.
For Sunday performances, the Box Office will open one hour prior to the start of the event.
Purchase Tickets by Telephone
Telephone Booking Line: 0114 2 789 789
Our Telephone Booking Line is open at the following times:
Monday - Friday: 9.00am - 8.00pm
Saturday: 9.00am - 6.00pm
May Bank Holiday: Booking lines closed Monday 6th May
Purchase Tickets Online
Search for your event from our homepage and purchase tickets 24 hours a day, seven days a week.

Booking Fees
You can buy your tickets with cash, credit or debit card. All major credit and debit cards are accepted. The following booking fees apply to tickets for events at Sheffield City Hall:
12% on telephone bookings
12% on online bookings
12% when booked in person at our box office, unless otherwise stated. 
For more details on our fees see our ticketing fees explained section.
Please note tickets cannot be exchanged or refunded once a transaction has been completed.
Where Can I Buy Tickets From?
We would like to advise customers to only purchase tickets through the venue, authorised ticket agencies such as those listed below, event promoters, artists’ official websites and their authorised agents to be sure that you are purchasing a genuine and valid ticket.
Sheffield City Hall's official ticket agent is SIV Tickets www.sivtickets.com
Other authorised ticket agents include:
  • Ticketmaster
  • Eventim
  • See Tickets
  • Ticketzone
  • Gigantic
  • Ticket Factory
There may be other agents or companies authorised to sell tickets not included in the list above. If you are in any doubt about the people selling tickets, we recommend you contact us in advance and we’ll do our best to help.
Please note that it is against the Conditions of Sale to resell tickets without express written permission of the promoter and we would strongly discourage customers from purchasing tickets via unauthorised sources or ticket reselling services such as eBay or StubHub.
The purchase of tickets from non-approved sources can result in customers being refused entry to the concert and being unable to obtain a refund. In the unfortunate event of a postponed or cancelled event the venue will only be able to contact those customers who booked through an authorised agent and will only be able to refund the original ticket purchaser. Holding a ticket does not entitle the holder to either access to the building or a refund should there be any alteration to the original concert details.
Other Venues
As well as events at Sheffield City Hall, you can purchase tickets through the Sheffield City Hall Box Office for events at other venues through SIV Tickets . These include FlyDSA Arena, O2 Academy, and The Leadmill, as well as some of the region's biggest events including Tramlines Festival, Music in the Gardens and Off the Shelf, plus many more! These tickets can be purchased in person from the City Hall Box Office and may be subject to a booking fee as set by SIV Tickets.
Seating Plan
Have a look at the Oval Hall, Memorial Hall and Ballroom seating plans.
Frequently Asked Questions
Please check our FAQ page for help regarding frequently asked questions at Sheffield City Hall or complete our online enquiry form.

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